Privacy policy

What we collect

When you use our service, we collect information you provide directly: your name, email address, phone number, vehicle details (make, model, license plate), reservation dates and times, and payment information necessary to process your reservation. We may also collect technical information about your visit to our website, such as IP address, browser type, and pages viewed. We do not require an account to use our service in most cases — information is collected only as needed to fulfill your reservation.

How we use it

We use the information we collect to process your reservations, communicate with you about your booking, send transactional notifications (confirmations, pickup-ready alerts), respond to your inquiries, and improve our service. We may send occasional service updates if you have used our service in the past, and you can opt out of these at any time. We do not use your information to make automated decisions or build profiles about you.

Who we share with

We share your information only with service providers who help us operate our business, such as our point-of-sale and reservation platform, payment processor, and email delivery service. These providers are contractually required to handle your information responsibly. We do not sell your personal information.

How long we keep it

We keep reservation and contact information for as long as needed to operate our business, comply with legal obligations, and resolve disputes. Typical retention is between two and seven years depending on the data type. You may request deletion of your information at any time, subject to our legal obligations to retain certain records.

Your rights

You have the right to request access to the information we hold about you, ask us to correct or delete it, and opt out of marketing communications. To exercise any of these rights, contact us using the information on our Contact page.

Cookies

We use minimal first-party cookies for site functionality, such as keeping a draft reservation in your browser session. We do not currently use third-party advertising or tracking cookies. If we add analytics or tracking services in the future, this page will be updated.

Children's privacy

Our service is not directed to children under 13. We do not knowingly collect information from children. If we learn that we have collected information from a child under 13 without parental consent, we will delete it.

Updates

We may update this privacy policy from time to time. Material changes will be posted on this page with an updated date.

Contact

For questions about this privacy policy or to exercise any of your rights, contact us using the information on our Contact page.